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How to apply

View the steps to apply and submit, and manage your HCSA licence.

Last updated 15 November 2024

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Steps to apply for a new HCSA licence
Timelines for licensing matters

Steps to apply for a new HCSA licence

For providers who are intending to offer a Licensable Healthcare Service (LHS), you will need to obtain the relevant licence first before you are allowed to offer the service in Singapore.

To apply for a HCSA licence, you will need to:

  1. Login to the Healthcare Application and Licensing Portal (HALP) using SingPass or CorpPass.

    • Select the types of LHSes, Specified Services (SSes) and Mode of Service Delivery (MOSD) provided

    • Key in licensing details and other service-related information

    • Attach supporting documents

    • Submit application and pay the relevant licence fees as stated

    • Complete the self-assessment checklist

  2. Receive confirmation on inspection date.

    • Ensure documents are ready for inspection (e.g. MOM’s Registration for Pressure Vessels, NEA’s Licence for Irradiating Equipment)

    • Inspectors may contact you for further clarifications after inspection

  3. Receive email notification on application status after all licensing requirements have been met.

  4. View e-licence on HALP upon approval.

  5. Update on HALP if there are any changes to your licence.

What if I require technical assistance?

A dedicated helpdesk (via phone or email) is available to assist those who may need help with HALP:

  • Operating Hours: Mon to Fri, 8am to 8pm excluding Public Holidays

  • Helpdesk Contact: 6768 9796

  • Helpdesk Email: halp_helpdesk@moh.gov.sg

View references or e-guides on how to use HALP.

Timelines for licensing matters

If you need to renew or amend your HCSA licence, please note the timelines stipulated below under Table 1 to avoid any delays in the licensing process.

Table 1: Timelines for licensing matters under HCSA

License Changes

Deadline

Renew a licence

You can submit a renewal of your HCSA licence as early as 6 months before the licence expires. A late renewal fee will be applicable if the renewal is submitted 2 months or lesser before the licence expires. If your licence has expired, you will be required to submit a new licence application

Addition of premises or conveyances to a licence

Submit a new application at least 2 months before the service is provided in that additional premises or conveyance

Removal of premises or conveyances to a licence

Submit a cessation application at least 1 month before stopping provision of service in that premises or conveyance

Change of licensee name

Submit a request for change (RFC) application at least 1 month prior to the change

Any other amendments

Notify MOH at least 10 calendar days before the change

Notification of cessation

Notification of intention to cease must be made not less than 1 month prior to cessation

Notification of death of licensee

Director must be notified of the licensee’s death within 1 month

Nomination of a nominee for your licence

If you are an individual licensee (not a registered company), you should indicate a nominee for your licence in HALP. The nominee will be the alternative point of contact and perform the duties of the licensee should you be uncontactable.

Note: it is no longer a requirement for licensees to display their licence in their permanent premises. However, licensees are to provide details of their licence and LHSes if requested by patients.